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Frequently Asked Questions
When should I look at getting repairs done?
In general I recommend that a COA be done once a year. Its best to do this over a break between classes like summer break, Christmas break, or spring break.
What is the difference between a PC, A&R, COA, EOH, MOH, & SOH?
An Adjust and Regulate, also known as a Play Condition, does not require a full dissassembly but takes care of small issues. Usually is a repair that happens between COAs.
Why is there such a big price difference in repairs?
All my repairs are based on average labor times for the job listed. Also each woodwind type has its own set of challenges and labor times. Costs posted on this site for repairs can vary widely based on these requirements.
What if I think my repair is easy to do?
If it is truly a simple repair my policy is "Under 5 min and it free" just pass out a card for me or mention my store to a friend.
What if I want to repair my own instrument?
First, I understand the desire to take a screwdriver or other tool to your own instrument.
What repairs tend to be Free or "Under 5 Minutes"?
Most stuck mouthpieces, popped springs, adjustments after shipping, etc.
What protocols are you changing for Covid-19?
The biggest change is the additional instrument "Quarantine" before & after each repair.
What is Instrument Quarantine?
Instrument quarantine is a 5 day wait period done at my shop or within shipping transit. If means that we can allow most of bacteria and viruses that could be found on your instrument to just dry out and dye. The instrument will not be taken out of the case and only the outside of the case will be disinfected upon arrival. It will then sit on a shelf in my shop till the above period has passed.
What if I want to ship my instrument to you?
You are welcome to ship an instrumetn to me. Just include contact information in the box with your instrument. Make sure it is outside of your case. Also get in contact with me so I know it is coming. If you can send me a tracking number this will also help.
How should I prep for an Instrument Drop-off?
1. I recommend you book an appointment for a virtual estimate. If we can get close to a price for the repairs before I get the instrument, then we can possibly reduce the time you are without an instrument.
How long is it taking to get repairs back currently?
With the status of the economy this can chage quickly, but for the moment I am trying to have a 2-3 week turn around. This can be dependant on if I have to order parts or if I am waiting on approval of your estimate from you. The faster you can reply to emails and calls the quicker I can do a turn-around.
What goes into your cleaning process?
In general the parts that can get a "bath" will be fully washed with soap and water, while the parts that cannot get soaked in a bath are treated one by one. The type of cleaning will be adjusted based on the materials in the makeup of the instrument.
How should I be maintaining my woodwind instrument?
The key thing is to swab out the bore after playing before putting the instrument away.
What kind of swabs do you recommend?
The best swabs are the 100% cotton or microfiber cloths. Some musicians love silk swabs, others use the swabs that came with their instruments.
Whats with all the Logins?
The Music Store is a unique place. I have a Retail store with both New Accessories and Refurbished Instruments, a Lesson Studio, and my primary Repair Shop. No one program that I have found can service all the different aspect of this type of store (if you know of one I'll look into it.) So here's a list with reasonings beihind the system.
Web Pay Repair Services Page Sign-in
This page connects to my accounting program for all my repair invoices. You don't need a login to pay an invoice (sent via email), but some schools and teachers may want to view their whole years worth of repairs.
Reverb Store Sign-in
This page helps me advertise my Refurbished Instruments into a wider market.
Accessory Store, Wix app, & Online Bookings Sign-in
These sites all work together. The accounts work together and are directly connected to my website manager.
Lesson Studio Sign-in
This is my studio website that connects my students and parents with me and helps with scheduling, practice tips, reminders about each lesson, and much more than any booking site connected to my website. I've been using it for over a year and would be happy to help anyone starting their own studios to learn the program.