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Frequently Asked Questions

Repairs

When should I look at getting repairs done?


In general I recommend that a COA be done once a year. Its best to do this over a break between classes like summer break, Christmas break, or spring break. If you have a big concert or recital coming up, schedule an appointment for a quick check-up 2-3 weeks before your concert. Waiting until the week of a concert or recital can be quite stressful on both you and the technician, as many people wait till the last minute. Also if there's a problem building up, a trained professional will usually catch it before it becomes a bigger problem.




What is the difference between a PC, A&R, COA, EOH, MOH, & SOH?


An Adjust and Regulate, also known as a Play Condition, does not require a full dissassembly but takes care of small issues. Usually is a repair that happens between COAs. A COA or Clean, Oil, Adjust; is a full dissassembly of the instrument, full cleaning of the body, hand cleaning & polish of the keys and pads, and repalcement of parts as needed up to half of the pads and corks. Usually is recommended once a year. Overhauls (EOH, MOH, & SOH) are full replacements of all pads and corks. Usually is recommended once every 5-10 years. The E is for Economy and is used primarily for student models, the M is for Mechanical and is used on intermediate and professional Instruments, and the S is for Straubinger and is used for Porfessional Flutes and Clarinets.




Why is there such a big price difference in repairs?


All my repairs are based on average labor times for the job listed. Also each woodwind type has its own set of challenges and labor times. Costs posted on this site for repairs can vary widely based on these requirements. Be assured all prices will be finalized after I can thuroughly go through an estimate on your instrument.




What if I think my repair is easy to do?


If it is truly a simple repair my policy is "Under 5 min and it free" just pass out a card for me or mention my store to a friend. If you want to know if a repair is easy contact me with what is going on any of my social media pages or by phone or email.




What if I want to repair my own instrument?


First, I understand the desire to take a screwdriver or other tool to your own instrument. Second, I will always recommend you talk to a professional first. Some repairs can be done at home or in the studio. But if you don't know what you are doing you can very quickly turn what would have been a free repair into a $100-$1000 repair. As any technician, we have seen any number of DIY repairs go sour and cost the owner sometimes more that the value of the instrument. Listen to your gut before you take that tool towards your instrument. If you are nervous, it could be for a good reason, and sometimes can be the cause of the damage that follows.




What repairs tend to be Free or "Under 5 Minutes"?


Most stuck mouthpieces, popped springs, adjustments after shipping, etc. If you are unsure, just ask. I may not be able to give you a yes or no answer without seeing the instrument.





COVID-19

What protocols are you changing for Covid-19?


The biggest change is the additional instrument "Quarantine" before & after each repair. The quarantine starts when I recieve the instrument at my shop. Each instrument is getting 5 days to sit on the shelf and wait for the majority of viruses and bacteria to dry and dye out. After the Incoming Quarantine every instrument is having a minimum required COA. All PCs & A&Rs are on pause till the state is in a more stable condition. Once the COA is complete the instrument will be disinfected from my playtesting and requarantined for 3-5 days. This is based on if you feel comfortable with picking up the instrument on days 3 or 5. Also I am implimenting curbside pick-up and drop-off with propper social distancing protocols. As well as options for virtual estimates via Zoom. Costs for the Zoom meetings will be partially credited towards your repairs when they are scheduled.




What is Instrument Quarantine?


Instrument quarantine is a 5 day wait period done at my shop or within shipping transit. If means that we can allow most of bacteria and viruses that could be found on your instrument to just dry out and dye. The instrument will not be taken out of the case and only the outside of the case will be disinfected upon arrival. It will then sit on a shelf in my shop till the above period has passed.




What if I want to ship my instrument to you?


You are welcome to ship an instrumetn to me. Just include contact information in the box with your instrument. Make sure it is outside of your case. Also get in contact with me so I know it is coming. If you can send me a tracking number this will also help. Please follow the same protocols laid out for prepping your instruments for drop-off.




How should I prep for an Instrument Drop-off?


1. I recommend you book an appointment for a virtual estimate. If we can get close to a price for the repairs before I get the instrument, then we can possibly reduce the time you are without an instrument. 2. Once the estimate is done we will book a drop-off time and day. 3. Prep your case. Take out any extra accessories like tuners, metronomes, reeds, cleaning cloths, etc. (This is a good time to give these itemes a good going through. Wash your cleaning cloths, dispose of broken reeds, and check batteries in the tuners.) 4. If your case has a cloth cover over a hard case; remove it and keep it at home. The less I have to disinfect the better. 5. LEAVE your mouthpieces and cleaning rods in the case. I can clean these and sometimes they are actually very helpful in determining problems wether its that my mouthpiece isn't suited for your saxophone or your cleaning rod has a different tuning line.




How long is it taking to get repairs back currently?


With the status of the economy this can chage quickly, but for the moment I am trying to have a 2-3 week turn around. This can be dependant on if I have to order parts or if I am waiting on approval of your estimate from you. The faster you can reply to emails and calls the quicker I can do a turn-around. This is also why I have added virtual estimates and other online options.





Cleanings

What goes into your cleaning process?


In general the parts that can get a "bath" will be fully washed with soap and water, while the parts that cannot get soaked in a bath are treated one by one. The type of cleaning will be adjusted based on the materials in the makeup of the instrument. I do everything I can to get your instrument as clean as possible for the repairs you have requested. To watch a video where I cleaned a high end flute click the link below.









Personal Maintenance

How should I be maintaining my woodwind instrument?


The key thing is to swab out the bore after playing before putting the instrument away.




What kind of swabs do you recommend?


The best swabs are the 100% cotton or microfiber cloths. Some musicians love silk swabs, others use the swabs that came with their instruments. The best designs are swabs that can be pulled trhough and washed later in the laundry. The key is to use the swabs regurally and don't let them fold up insinde the instrument on you. If you get a swab stuck it is better to come in for a repair than to try and pull it out yourself. It is easy to damge the bore and this is where the tuning of the instrument is built from.





General

Whats with all the Logins?


The Music Store is a unique place. I have a Retail store with both New Accessories and Refurbished Instruments, a Lesson Studio, and my primary Repair Shop. No one program that I have found can service all the different aspect of this type of store (if you know of one I'll look into it.) So here's a list with reasonings beihind the system.




Web Pay Repair Services Page Sign-in


This page connects to my accounting program for all my repair invoices. You don't need a login to pay an invoice (sent via email), but some schools and teachers may want to view their whole years worth of repairs.




Reverb Store Sign-in


This page helps me advertise my Refurbished Instruments into a wider market. if you want to buy off my Reverb store you will have to create a Reverb account. But you don't need one to view all the instruments in the Reverb Market




Accessory Store, Wix app, & Online Bookings Sign-in


These sites all work together. The accounts work together and are directly connected to my website manager.




Lesson Studio Sign-in


This is my studio website that connects my students and parents with me and helps with scheduling, practice tips, reminders about each lesson, and much more than any booking site connected to my website. I've been using it for over a year and would be happy to help anyone starting their own studios to learn the program.





The Tuneful Tech

458 N Rockwell

Oklahoma City, OK 73127

(405) 498-2064

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© 2023 by  Emilia Carter. Proudly created with Wix.com